Refund policy
We want you and your pet to love your order. If something isn't right, you can return it within 30 days of delivery.
Eligibility
- Items must be unused, undamaged and in their original packaging.
- Your order number is required as proof of purchase.
- For hygiene reasons, grooming products that have been used cannot be returned unless they arrived defective.
Damaged, defective or wrong items
If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you, and you will not need to pay for any return shipping.
Return shipping
For returns that are not due to a defect or our error, return shipping costs are paid by the customer and are non-refundable.
How to start a return
Contact us through our Contact page with your order number and the reason for the return. We will reply with return instructions. Please do not send items back without contacting us first, as returns sent without instructions cannot be processed.
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund.
Exchanges
The fastest way to get a different item or color is to return the item you have and place a new order.