FAQs

Where do you ship?

We currently ship to addresses within the United States only.

How much is shipping?

Standard shipping is free on orders of $35 or more to the United States. Orders under $35 ship for a flat rate of $4.99.

How long will my order take to arrive?

Orders are processed within 1–3 business days, and most arrive within 5–10 business days of purchase. Delivery can take longer during holidays and peak seasons. See our Shipping Policy for details.

Where are orders shipped from?

Orders are shipped by our supplier and fulfillment partners. Items in the same order may arrive in separate packages.

How do I check on my order?

We email you when your order is placed and when it ships, including your tracking number. You can also contact us with your order number and we will look it up for you.

Can I return an item?

Yes. You can return unused items in their original packaging within 30 days of delivery. If an item arrives damaged or defective, we will replace or refund it at no cost to you. See our Return Policy.

Can I change or cancel my order?

Contact us as soon as possible. If your order has not been processed yet, we will do our best to change or cancel it.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express and Maestro cards. Payments are processed securely by iyzico, and we never see your full card details.

Are your products safe for my pet?

We choose products designed for everyday pet use. Always supervise your pet with new toys and accessories, follow the included instructions and stop using any item that shows damage or wear.

How can I reach you?

Email yahya.umut.34@gmail.com, call +90 537 204 24 66, or send us a message through our Contact page.